Jim Christensen, Principal of this firm, is a Lean Six Sigma Master Black Belt (also a Certified Six Sigma Black Belt through the American Society for Quality) with over 40 years of professional business experience and over 25 years of leadership in service enterprises. Jim was a trained examiner and Team Leader for the Wisconsin Forward Award (state Baldrige competition). This experience has yielded skills and knowledge that provide customers with valuable solutions when they need help. We can provide strategic planning to help enterprises create goals. We have the statistical tools to improve service quality to meet customer expectations. We have a broad knowledge of tools and techniques to review and improve processes, develop resources, and deploy resources to help enterprises meet performance objectives and goals. We have the expertise to develop performance measures and scorecards to drive performance toward enterprise goals. We have spent years helping enterprises work smarter so they can excel in the complexities of today and the future.
Jim has recently been recognized for his leadership skill and talent. He is now serving on the Board of Directors for a major healthcare provider in South Central Wisconsin, and was recently elected to serve a term on the Board of Directors for Madison Downtown Rotary, one of the largest Rotary clubs in the association. He was named Professional of the Week in August 2011 in a local business publication.
For a more complete review of our experience, see Jim Christensen's biography.
You will find clients we have served and other associations through the Connections page. We just finished our second major client effort in the Middle East with an extensive transportation project in Riyadh, Saudi Arabia with GASCO. We recently coached our healthcare client in Qatar as they completed a number of improvement efforts over several months. Contact us if you would like more information about the work we are helping them do to:
|Manage rejected lab samples
||Reduce the cancellation of surgeries
|Reduce patient no-shows in Outpatient Departments
||Reduce the Cancellation of Prescriptions
|Improve Efficiency of Clinical Forms
||Cultural Assessment of Improvement Readiness
|MultiDrug Resistant Organism (Infection) Management
||Lab Diagnosis of MultiDrug Resistant Organism Infections
|Using Isolation Rooms for MultiDrug Resistant Organism Infections
||Reducing length of Stay for MultiDrug Resistant Organism Infections
|Prevention of Staff Exposure to Disease and Illness
||Improve Quality Improvement Training
|Control of Staff Exposure to Disease and Illness
||Improve Mortality Reporting
Organizational Affiliations: Senior Member of American Society for Quality, Member of Madison Area Business Consultants, Contributor for the Wisconsin Forward Award, Member of Madison Downtown Rotary Club, Member of Lean Enterprise Institute